You may have a fantastic website, with professional design, cool pictures or animations and well written content. Engaging as it is, it’s still passive. Visitors come and go. If you cannot engage your visitors proactively, most of them will just leave and probably never return. Suppose that your website had 1 million visits every day. Great traffic, right? So what? It’s just meaningless if the visitors cannot become your customers and contribute to your sales revenue. Let’s see how live support software makes it different for you.

With live help software on your website, you can know who are on your website, what they are looking at, how long they have been on your website, how many times they have come, where they come from, how they find you, etc.. By analyzing visitors’ navigation behavior, you can identify the visitors who are likely to buy or ready for contact, you can initiate a chat by sending them a chat invitation. It can be a “hello” message showing your greetings; a piece of promotion information related to the products or services they are looking at, a recommendation of products or services that you consider they might be interested in or whatever you deem will prompt them to have a chat with you. Once the visitors get in touch with you, they are no longer visitors; they become your contacts, your hot leads. Although not 100% of your contacts will become your customers, but it’s 100% sure that the percentage is much higher than that with your visitors.
Timing is everything. Sending visitors the right message at the right time is the key to making them your happy customers. Below are some tips for you.

i. Visit Times – If a visitor has come to your website 3 times or more, it typically means that he/she is really interested in one or more of your products, but hasn’t decided to place an order.

ii. Visit Time – If a visitor has been on your website, especially on one web page for quite a long time (let’s say, 3 minutes or 10 minutes) , it’s also an obvious indicator that you should initiate a contact with him/her.

iii. Page Views – Generally, the more pages a visitor views, the more likely he/she will make a purchase from you. This is not absolute, but can give you a reference.

iv. Current Page – When visitors have spent a certain time on some specific web pages, it’s imperative for you to engage them proactively, such as a FAQ page, an order page or a checkout page. Just a little push, they will be your customers.

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About Comm100
Comm100 provides open source and free hosted customer service and communication software for businesses. Comm100 products include live help software (live support software), email marketing software, free forum software, knowledge base software, Email Ticket, Issue Tracking, Survey, etc. As business grows fast, Comm100 has built a large customer base around the globe. 80,000 businesses have registered with Comm100. Learn more at: http://www.comm100.com