"At Ornament Central, we do our best every day to meet and exceed the expectations of our customers.

• We will always remember that our success depends on yours
• We will never take our customers for granted
• We will continue to lead our industry in customer service and product satisfaction.
• While we cannot insure perfection, we will do everything in our power to correct our errors in a timely manner, and in a way that is satisfactory to our customer
• We will continue our policy of “Short of natural disaster, your order will ship within 24 hours”
• We will commit ourselves to late nights and early mornings to get your order out on time
• We will assure you that in the busy Christmas selling season, an order placed on Sunday will leave our warehouse Monday
• We will sacrifice our warmth, and comfort in order to chase down a UPS truck on foot, if it means you gain a day to sell our product during the weeks leading up to Christmas

These promises are the foundations upon which our company was built, by our president, owner, husband, father, and friend, Jim Casey.

By staying true to these ideals, we know that Ornament Central will continue to be the company Jim envisioned, and about which he was so passionate and proud."